Assistant Manager Prepaid - Lahore - Telenor
- 7-14-2010
- Categorized in: Clerical And Assistants, Dawn Jobs, Lahore, Telecomm And Mobile
| Degree(s)/Major(s): | Bachelors / Masters in Business Administration |
| Experience Required: | 3-4 Years of Call Center Operations |
| Key Responsibilities: |
1.Manage day to day call centre floor
operations 2.Monitor and improve call centre performance measures i.e service level, customer satisfaction, first contact resolution 3.Achieve daily sales target 4.Strategize the operations to obtain maximum potential of sales 5.Identify new revenue streams 6.Ensure compliance of company policies, procedures and SOPs 7.Work with the team leaders to improve individual team performance and KPIs 8.Propose and implement customer centric processes through constant process improvement methodology 9.Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule 10.Ensure prompt customer complaint management and end to end resolution 11.Motivate staff to achieve call centre operations objectives 12.Analyze, monitor and propose improvement in team leader and customer relation officer KPIs 13.Ensure the implementation of CRD strategy through people, process and technology |
| Functional Skills/Knowledge Areas: |
1.Call Centre Operations
knowledge 2.People Management skills 3.Decision Making skills 4.Excellent Business Communication skills 5.Problem solving & Analytical skills |
What is base of this Job tell me & I am B.com & doing MBA finding a good career job.
This is me Asma Ahmed having experience of customer services for more than 5 years on a Managerial level.. i want to apply for this job, can u please guide me how can I apply for this vacancy.
Regards,
i complete MBA (finance) and finding a batter job